Telcos

Did you know that on average telcos experience a churn rate anywhere between 10-67%!

Telcos lose a huge amount of money every year due to poor
customer experience.

Vintom can help you reduce churn and build your market share.

These days, customers expect a personalized and intuitive service. They want transparency
over their contract and fees. But they also want you to respect their boundaires.

Vintom’s personalized video technology lets you communicate in the most personal and
effective way at key touchpoints in the customer journey.

That means your messages are more relevant and more engaging. And you aren’t
overwhelming your customers with information.

It’s time to ask, how will you differentiate yourself from the competition?

Vintom’s personalized video technology makes your communications entertaining
and informative. It makes your communications engaging and helpful for customers.

We know that most customers want to bank less and live more. They want services to be
easy and intuitive to use. But you also want to keep your customers engaged and informed
about new products and services.

We can help you boost sales, reduce churn, and improve market share.

Are you ready to super-charge your customer engagement?

I’am ready!

Vintom’s technology delivers instant and measurable improvements within weeks to help you
protect and build your market share.

Whether you’re onboarding a customer, explaining data usage or encouraging contract
renewal, we can help you out!

Take your customers
on a personalized
journey

Onboarding

Thank customers personally for choosing your services! Explain the key features of a customers new product or service. Build customer loyalty and reduce calls to your call centre.

Bill explainer

Create a personalized video the first month after customer onboarding to explain their first bill. This helps customers understand the billing system and reduces calls to your call centre.

Plan alignment

Send your customer a personalized video including key statistics about their data/calls/texts usage. If they are regularly going over their current payment plan, suggest a different one.

App usage

Encourage more customers to download your app by sending a personalized video explaining key features of the app. This reduces calls to your call centre and encourages self-serve behaviours.

Customer retention

Reduce churn by rewarding customers for their loyalty! Send personalized videos to give special offers only for loyal customers.

Renewal

When the customer’s contract is coming to an end, send a personalized video featuring key statistics about their usage. Thank them for being a loyal customer and encourage them to renew the contract immediately, at a special price.

John Doe

Insurance company CEO

So your customer has made a claim. Send them a personalized video to explain the next steps and how their claim process will work.

Radosław Kozłowski

BNP Paribas

We looked for new solutions that would help us increase the effectiveness of sales but would not be intrusive for our customers. Using Vintom’s solution is our first step to personalizing our offers