Energy and Utilities

Did you know that winning a new customer costs up to 7x more than retaining one in the first place?

Every interaction with your customer is an opportunity to deliver value. Whether it’s giving customers tips to save energy, communicating green energy initiatives, or simply explaining their bill.

Customer churn is a huge problem for energy and utilities companies, so it’s worth thinking
about how to keep customers loyal and discourage them from switching providers.

Vintom’s personalized video technology lets you communicate in the most personal and
effective way at key touchpoints in the customer journey.

That means your messages are more relevant and more engaging. And you aren’t
overwhelming your customers with information.

Personaliation can be the difference between an average and an excellent customer
experience. It’s time to ask, how will you differentiate yourself from the competition?

Vintom’s personalized video technology can help you improve sales, reduce costs, and
delight your customers at the same time!

We can help you boost sales, reduce churn, and improve market share.

Are you ready to super-charge your customer engagement?

I’am ready!

Vintom’s technology delivers instant and measurable improvements within weeks to help you
protect and build your market share.

We can help you engage your customers throughout the whole life-cycle.

Take your customers
on a personalized
journey

Onboarding

Thank customers personally for choosing your services! Explain the key features of a customers new product or service. Build customer loyalty and reduce calls to your call centre.

Bill explainer

Help customers understand their bill in the most direct and engaging way. With personalized video you can also deliver benchmarked statistics based on energy usage in the previous year or previous month. This delivers value to the customer and reduces call centre traffic.

Sell new services

Let’s say you already provide one utility but want to sell another. You can use personalized video to explain how easy it is to switch to your brand for other services, such as gas, electricity, or water.

Year in review

Give customers a personalized overview of how much energy they used in the last year, and how much CO2 they have saved using green alternatives. This is a great way of building customer loyalty and reducing churn.

Accessories

Help customers make the most of accessories like smart-meters. Explain how they work and incentivize them to better manage their energy usage at home.

Radosław Kozłowski

BNP Paribas

We looked for new solutions that would help us increase the effectiveness of sales but would not be intrusive for our customers. Using Vintom’s solution is our first step to personalizing our offers

John Doe

Insurance company CEO

So your customer has made a claim. Send them a personalized video to explain the next steps and how their claim process will work.