Banking

Banks are under a lot of pressure to radically improve their customer experience. And quickly!

Did you know that 52% of consumers said they would switch
away from brands that don’t personalize communications?

Personalization is the future of banking. But if you don’t know
where to start, you’ve come to the right place.

Just check out what Boston Consulting Group have to say:

We expect personalized banking to drive competitive advantage for first movers over the next 5 years

How will you differentiate yourself from the competition?

We know that most customers want to bank less and live more. They want services to be
easy and intuitive to use. But you also want to keep your customers engaged and informed
about new products and services.

How can you manage all of that?

Vintom’s personalized video technology makes your communications entertaining and
informative. It makes banking easy and engaging for customers. Happy customers are loyal
customers. And loyal customers spend more.

We can help you boost sales, reduce churn, and improve market share

Are you ready to super-charge your customer engagement?

I’am ready!

Vintom’s technology delivers tangible improvements within weeks to help you protect and
build your market share.

Whether you work in health insurance, car insurance, life insurance or property insurance, it
doesn’t matter. You can use Vintom’s technology throughout the customer journey.

Take your customers
on a personalized
journey

Onboarding

Thank customers personally for choosing your services! Explain the key features of a customers new product or service. Build customer loyalty and reduce calls to your call centre.

Virtual Assistant

Help customers easily navigate your online system with a virtual assistant that helps customers make the most of your services.

Account statement

Create a personalized video the first month after customer onboarding to explain their bank statement. possible.

Up-sell/cross-sell

Whether you have a loan or a new credit card available, you can make offers via personalized video to make sure your customers pay attention. possible.

Encouraging specific behaviours

Want your customers to consider saving? Or maybe investing? Launch a personalized video to show customers how much they could earn using different functions of online banking. possible.

Customer retention

Reduce churn by rewarding customers for their loyalty! Send personalized videos to give special offers only for loyal customers. possible.

Re-awaken sleepers

Someone’s account has been inactive for a long time? Send them a quick video to encourage them to use your services again. possible.

Year in review

Wrap up your customer’s key metrics for the year in a short personalized video that helps give them oversight on their spending and builds brand loyalty.

John Doe

Insurance company CEO

So your customer has made a claim. Send them a personalized video to explain the next steps and how their claim process will work.

Radosław Kozłowski

BNP Paribas

We looked for new solutions that would help us increase the effectiveness of sales but would not be intrusive for our customers. Using Vintom’s solution is our first step to personalizing our offers

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Vintom solution overview

Banking