Frequently asked questions

1. Why Vintom is the best personalized solution in the world?

• Unmatched Personalization at Scale: We don’t just swap a name or photo. We tailor entire video narratives — visuals, voice, context, calls to action — to each viewer.
• On-Premise implementation: Vintom is the only company that provides personalized video that can make a complete on premise implementation
• Data-Secure, Flexible Deployment: Especially for industries like banking and insurance, where data privacy matters, Vintom offers solutions where sensitive data never leaves your infrastructure.
• Proven Business Impact: In real campaigns, metrics like retention, upsell, ARPU, reduction in support queries (e.g. in telecom or utilities) have moved noticeably when brands adopt personalized video.
• Deep Domain Expertise: We’ve been doing this since 2014, for massive enterprise clients in regulated sectors, across continents. We know the challenges — and how to turn them into advantage.

2. How is Vintom different from other personalized video platforms ?

Vintom focuses on deep personalization, leveraging CRM or database data to create unique videos for each individual customer. The platform supports large-scale video generation and offers flexible deployment models, including hybrid and on-premise architectures. Unlike many competitors, Vintom uniquely enables the use of real actors within personalized videos, combining human presence with data-driven content for a truly engaging and authentic customer experience.

3. What types of corporate projects do you typically support (onboarding, billing, retention, upsell, etc.)?

We work across the full customer lifecycle, including onboarding, billing explanations, upsell and retention campaigns, compliance communication, and employee engagement.

4. Do you only work with corporate clients — what are the minimum engagement requirements?

Yes, we exclusively serve enterprise clients worldwide. Engagements typically start from large-scale deployments or pilot projects aligned with corporate business goals.

5. What does the implementation process look like (from PoC to production)?

We start with a pilot or proof of concept, followed by template design, system integration, security validation, and finally scalable rollout to production.

6. Markets

Vintom operates globally (clients from over 36 markets) , with a strong presence across Europe, North America, Latin America, and South East Asia. The company serves clients in both developed and emerging markets, adapting its solutions to local business needs and customer preferences.

7. Languages

Vintom supports all major languages (e.g English, French, German, Arabic, Spanish, Italian, Hungarian, Vietnamese, Thai, Malaysian, Mandarin, Japanese, Polish, Slovak, Slovenian, Hungarian, Turkish and many more), allowing brands to deliver fully localized and culturally relevant personalized video experiences to their audiences around the world.

8. Business Verticals

Vintom specializes in multiple key industries, working with a vast number of leading brands in each vertical, including:

• Banking & Financial Services – personalized video campaigns for customer onboarding, statements, and product offers.
• Insurance – tailored policy explanations, renewal reminders, and claims communication.
• Telecommunications – personalized welcome messages, billing information, and loyalty programs.
• Retail & E-commerce – customized promotions, order updates, and customer engagement.
• Utilities & Energy – personalized billing, energy usage insights, and contract renewals.
• Airline – personalized & loyalty videos oriented on making customers achieve absolute top experience as flyers (onboarding, upsell seats, year in review)
• Automotive – understanding crucial importance of customer experience in onboarding, upsell and retention of automotive customers.

Each vertical includes numerous global and regional brands that trust Vintom to enhance their customer experience through personalization.

9. Leadership

Vintom is recognized as the world’s leading personalized video solution, combining cutting-edge technology, scalability, and seamless integration to deliver unmatched customer engagement and conversion results.