Cuprum
Pension Fund
Chile
Goal
Solving a series of problems such as the lack of influence over contributions, suboptimal allocation of funds to individual portfolios, lack of understanding of the pension system, and the sale of additional insurance.
Target audience
All fund customers.
Solution
A series of videos tailored to the specific situation of each customer, addressing their issues.
NC+
OTT PLATFORM
(TV, Internet)
Poland
Goal
Target audience
Customers who are close to the end of the agreement commitment
Solution
Hyper personalized video (personalized name, contract longevity, product, individualized and segmented offer and many others)
Results
Increase the number of retention customers by 14% (total audience)
ARPU( Average Revenue Per User) increased by 5%
Cinematic personalization
Entertainment
Info
Segments from various projects showcasing examples of personalization by inserting photorealistic images into video recordings.
CLARO
Telco
Columbia
Video production: Olympia Columbia
Goal
Decrease number of calls regarding the current invoices and bills (reduce Call Center cost)
Target audience
Customers who received monthly bill higher than average
Solution
Hyper personalized video bill explainer (personalized name, rates, explanation of the amount of current payment)
Results
Decreasing the number of calls to Call Center by 33%
Citi
Credit Cards
Poland
Goal
Cross-sell – convert debt from the credit card into other credit product
Target audience
Active credit card users
Solution
Product explanation and simulation using real customer financial data.
Vodacom
Telco
South Africa
Video production: Rendmo South Africa
Goal
Target audience
Customers in the middle of their agreement commitment.
Solution
Demonstrating the benefits of a higher subscription compared to the current one.
Transbank
Credit card acquirer
Chile
Goal
Activation – encouraging partners to activate and use the terminal for card payments.
Onboarding – welcoming new customers and preparing them for their first use of the product.
Target audience
Customers who have purchased but have not activated the device, or those who have activated it but are not actively accepting payments.
Solution
Demonstrating the benefits to the customer of actively using the terminal. The project includes a complete catalog of messages tailored to individual recipients based on their context.
Betano/Stoiximan
Online betting
Greece
Goal
Activating inactive users
Target audience
All players from 5 countries, 2 different brands
Solution
Year End Review: Summary of user activity for the entire year
Devoteam
HR
France
Goal
Decrease attrition rate, engage employees, receive actual feedback, increase bond and trust
Target audience
All employees
Solution
Interactive Video-Survey with Devoteam Representatives, real time reactions, Comments and CTA
Results
141% increase in the successful completion of the survey