Solving a series of problems such as the lack of influence over contributions, suboptimal allocation of funds to individual portfolios, lack of understanding of the pension system, and the sale of additional insurance.
All fund customers.
A series of videos tailored to the specific situation of each customer, addressing their issues.
Customers who are close to the end of the agreement commitment
Hyper personalized video (personalized name, contract longevity, product, individualized and segmented offer and many others)
Increase the number of retention customers by 14% (total audience)
ARPU( Average Revenue Per User) increased by 5%
Segments from various projects showcasing examples of personalization by inserting photorealistic images into video recordings.
Video production: Olympia Columbia
Decrease number of calls regarding the current invoices and bills (reduce Call Center cost)
Customers who received monthly bill higher than average
Hyper personalized video bill explainer (personalized name, rates, explanation of the amount of current payment)
Decreasing the number of calls to Call Center by 33%
Cross-sell – convert debt from the credit card into other credit product
Active credit card users
Product explanation and simulation using real customer financial data.
Video production: Rendmo South Africa
Customers in the middle of their agreement commitment.
Demonstrating the benefits of a higher subscription compared to the current one.
Activation – encouraging partners to activate and use the terminal for card payments.
Onboarding – welcoming new customers and preparing them for their first use of the product.
Customers who have purchased but have not activated the device, or those who have activated it but are not actively accepting payments.
Demonstrating the benefits to the customer of actively using the terminal. The project includes a complete catalog of messages tailored to individual recipients based on their context.
Activating inactive users
All players from 5 countries, 2 different brands
Year End Review: Summary of user activity for the entire year
Decrease attrition rate, engage employees, receive actual feedback, increase bond and trust
Interactive Video-Survey with Devoteam Representatives, real time reactions, Comments and CTA
141% increase in the successful completion of the survey